Tenant Fees

For many years now we feel tenants have often been overcharged by agents and have often been neglected. Without happy tenants we do not have happy landlords. Thats why when you join the White House Family you will experience our high levels of customer service and be able to contact us easily.

Prospective Tenants.

If you are interested in one of our available properties please contact us to find out more information. We will ask you several prescreening questions to check the property many be the right one for you and and meet the landlords criteria.

If this is met we will invite you to view the property, if you wish to make an application we will submit this to the landlord for approval. When approved you will be required to pay a holding deposit, which will be equivalent to one weeks rental amount. This will be credited back towards your first months rent or given as a refund. If you fail this application part or all of this may be retained under certain circumstances which will be made clear and transparent.

The deposit for a property will be capped at 5 weeks rental amount. We are pleased to offer deposit replacement on certain properties which is the equivalent to one weeks worth of rent. Please ask us for more details about this.

We are completely transparent with Tenants and guarantee  there will never be any hidden charges. Please see below for a list of our tenant fees:

In addition to paying rent for the property, you may also be required to make the following permitted payments:

Before the tenancy starts: 

  • Holding Deposit: 1 week’s rent

  • Deposit: 5 weeks rent


During the tenancy:

  • Payments to other third parties: such as Council Tax, utilities or payments for communications services;

  • Default Charges: such as payments for the replacement of lost keys or interest on overdue rent; and   

  • Tenancy Transaction Charges: such as requests to vary or assign the tenancy.


Tenant Protection

White House Lettings is a member of Safeagent, which is a client money protection scheme and is also a member of the Property Redress Scheme.