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New Tenants

Marble Surface

Rebecca Ludlow

Been with White House for nearly a year now and they make sure everything is ok for you and make sure there are no problems with the house! 😁👍. I would recommended them 100%!


Adam Langford

As our new lettings agents we were used to poor service and little to no communication at all. White House have came in and surpassed our expectations and delivered great service and communication whilst decorating and fixing any issues in our property.

Marble Surface

Clair Stainwright

Excellent service and communication from first contact right through to moving into our lovely property and afterwards too, very professional and approachable, Highly recommended, thank you ⭐⭐⭐⭐⭐

For many years now we feel tenants have often been neglected by agents and landlords. We value tenants and without happy tenants we do not have happy landlords...


That is why when you join the White House Family you will experience our high levels of customer service and be able to contact us easily. You will find maintenance and repairs easy to arrange and be able to download our App to make managing your tenancy as efficiently as possible.

The new tenant journey

Once you have found the property you like follow the links contained in the advertisements to contact us. 

You can find our available properties here on the website, or through Zoopla and OnTheMarket

We will then go through certain questions to check prospective tenant eligability for the property in question. Some of our homes have tenant criteria set by the landlord, for example a landlord may no want pets at their property.

Once these questions are met we will arrange a video viewing or physical viewing 

We will meet you at the appointment for your viewing where we can answer any questions and show you the property. Should all parties be happy and you wish to make an application you will be invited to sign our terms of business and transfer a holding deposit of of 1 weeks worth of rent.


This is not an application fee and no application fees are charged.

Referencing As part of our obligations to our landlords we carry out detailed referencing. This is completed online through a trusted independent company. Once referencing is passed you will be asked to confirm a move in date and get ready for your new house.

Prior to moving in you will have reviewed and signed your tenancy agreement and all legal documents. You will also have been invited to download our App. 

On the day we will have arranged a mutually convenient check in time.

Once you have moved in we contact you to make sure everything is going well. Every 3 months we come out to see you for a property check. Its a great way to keep in touch and build working relationships. 

Tenancy renewals and maintenance can be completed through our App, emails, visiting our office or traditional mail. Whatever makes it easier for you.

Permitted payments England

What are permitted payments and how may it affect me?

At White House Lettings we are completely transparent with any fee associated with a tenancy and fully compliant with the Tenant fee ban in 2019. There are however some occasions where you may be charged a fee as follows:

Permitted payments for new Assured Shorthold Tenancies (ASTs).

When a tenant would like to make an application on a property of their choice, White House Lettings will provide you with a Tenancy Fee Declaration form. This will explain the next stages of your application but any permitted payments which are due before you sign your Tenancy Agreement and any which may become payable during and after the tenancy. This will also include confirmation of the agreed rent and the deposit.

Below is a list of our current permitted payments

Holding deposit - One week’s rent.

What is a holding deposit? This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit

What is a security Deposit? This is Five weeks rent for properties valued under £50,000 per year. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost key(s) or other security device(s).

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of contract at the tenant’s request

This is for any change made to a tenancy agreement requested by a tenant. £50 (inc. VAT) per agreed variation. Change of sharer (tenant’s request) £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. This is to cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.


Early termination (tenant’s request).

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

If you any questions on our fees, please ask contact us

Client Money Protection is provided by Safeagent. Redress through The Property Redress Scheme.

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